Refund Policy

Thank you for choosing CarSilk products and service, where cars meet fashion in an innovative way.

At CarSilk we take pride in our meticulous attention to detail and commitment to craftsmanship. We aim at providing the highest-quality products and the best services to our valued customers.

Prior to placing an order please read our return and refund policy below:

  1. Returns:
    Due to the custom nature of our car mats , we are unable to accept returns .
    If you receive a defective product or if there was an error in the customization, please contact us at Support@carsilks.com within 7 days of receiving the product stating your order number .
    If there are any issues, pictures will be required as proof .
    We reserve the right to rectify any issue, by sending replacements or installation advice.
    If we fail to rectify an issue, a refund will be issued.
  2. In case of a return agreed between yourself (the customer) and CarSilk, to be eligible for it, the returned product must be unused, in the same condition that you received it, and in the original packaging
  3. Custom-made car mats that have been used or installed are not eligible for return.
  4. Custom - made car mats returned to our warehouse due to the order being submitted to us with incomplete/wrong shipping information; failure to arrange collection upon delivery attempt or import charges payment failures, are subject to 35% restocking fee to cover for materials and workmanship.

Refunds:

  1. If a return is approved, we will initiate a refund to the original method of payment. We cannot give you a refund before the returned product is delivered back to our Warehouse.
  2. Shipping costs are non-refundable. You are responsible for any and all costs associated with the return of the product, and for any damage that occurs while the product that you are returning is in transit.
  3. Refunds will only be issued for the cost of the product.


Cancellations / Modifications:
As our custom-made car mats are made to order, cancellations/modifications can only be made within 6 hours of placing your order.
For cancellations/modifications requests made after 6 hours , we charge a 50% fee to cover the cost of materials and workmanship .After this time frame, the product is in full manufacturing process and cancellations/modifications are not possible

  1. Please Note:
    Colors and textures of a custom-made car mat may vary slightly from what is displayed on your screen due to differences in monitors and settings.
  2. A custom made product is exempt from the distance selling regulations.
  3. Custom made car mats are deemed defective if they lack the order characteristics , i.e. are not made according to the specified car model (with measurement allowance up to 1 inch), material, cutting or design.
  4. If the custom-made car mat you received does not match the specifications you provided when placing your order we will work with you to correct any errors and ensure your satisfaction.
  5. We reserve the right to refuse any returns that do not meet our return policy criteria.
  6. We will not accept any returns or refund requests if your country’s customs will impose additional taxes on imports. We are not responsible for these taxes and they need to be paid to your local Customs Authorities in order to receive the products. Please consult your country’s laws regarding customs imports taxes.
  7. It is your sole responsibility as the customer to make sure that the color you select from our website, the vehicle details and delivery address are correct when making a purchase.
  8. CarSilk will not be held responsible for any custom made products that are incorrectly ordered or for any delivery address mistakes.
  9. Coupon codes cannot be merged or used with any other promotions.

Please feel free to contact us at Support@carsilks.com with any questions or concerns regarding our return and refund policy for custom-made car mats.

Your satisfaction is our top priority, and we are here to assist you throughout the process.