Shipping Policy


HOW MUCH DOES SHIPPING COST?

CarSilk offers free worldwide shipping on all orders.

WHERE DO WE DELIVER?

We proudly ship to customers worldwide.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Most CarSilk products are made-to-order and begin production only after your order has been placed.

Production Time

Production typically takes 7–10 business days, depending on the product type and order complexity.

Shipping Time

Once your order has been completed and handed over to the shipping carrier, the estimated delivery time is approximately 20–25 business days.

We work with trusted international carriers such as UPS, FedEx, Canada Post, and Yun Express. Depending on your location and the product ordered, international fulfillment may be required before final delivery.

Please note that delivery times are estimates only and may vary due to factors beyond our control, including:

  • Customs clearance
  • International transportation
  • Carrier transfers
  • Weather conditions
  • Public holidays
  • Remote delivery locations

Once your order has shipped, you will receive a tracking number by email.

Free Gift Policy

Each eligible order is limited to one (1) item of each free gift type, regardless of the number of products purchased in the same order.

Free gifts are not multiplied based on the quantity of products ordered.

Example: If the promotion includes three different free gifts, an eligible order may receive a maximum of one of each gift, for a total of three free gift items.

CAN MY ORDER BE SHIPPED TO MULTIPLE ADDRESSES?

We currently do not split shipments to multiple addresses within a single order.

If you would like products delivered to different addresses, please place separate orders.

DO YOU SHIP TO APO/FPO OR PO BOX ADDRESSES?

We can ship to APO/FPO addresses. Due to the special handling required, an additional shipping charge of $30 USD may apply.

Please note that delivery times for military addresses may be longer than standard shipments.

WILL I BE CHARGED VAT OR IMPORT DUTIES?

International orders are shipped Delivered Duty Unpaid (DDU) unless otherwise stated.

Any import duties, VAT, customs fees, or local taxes imposed by your country's customs authority are the responsibility of the customer.

For more information, please contact your local customs office.

WHAT SHIPPING CARRIERS DO YOU USE?

Depending on your destination, orders may be shipped using trusted carriers including:

  • UPS
  • FedEx
  • Canada Post
  • Yun Express

The shipping carrier used may vary depending on the destination country and the most efficient delivery route.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can also check your order status anytime using our Track Order page.

WHAT HAPPENS IF MY ORDER IS LOST?

If your package is confirmed lost during transit, we will investigate the shipment with the carrier.

Once the loss has been verified, we will send a replacement product or provide another suitable resolution in accordance with our Refund Policy.